Cancellation Policy

We ask that you ensure you keep your booked appointments in order to avoid any fees for late cancellations according to our cancellation policy. If you are unable to attend the appointment, please let us know 7 days prior to your scheduled time. We understand that things can happen that are out of your control and so, if you need to make a late cancellation, please ensure you call us or text as soon as possible. It will remain our discretion if a late cancellation fee is applied and it will be decided on a case by case basis. If you need to reschedule your appointment less than 7 days prior to your scheduled appointment, please contact our office or send us an email, we will be happy to make the rescheduling for you. Bookings are made in advance and invoices are sent 7 to 14 days after the service is completed for NDIS participants. Please note that recurring late cancellations may result in being investigated according to the NDIS Commission guidelines. Please know the initial consultation is a free meet and greet appointment, however, our services are booked and charged under the guidelines of the NDIS Pricing Arrangements and Price Limits 2023-24 Version: 1.3 (Released 7 February 2024) and is updated upon new releases.

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